Checking availability
When a customer selects an item for their booking, the relevant supplier will receive an email requesting that item. Suppliers can use Groopeze’s online response form to accept, decline or propose an alternative time for the requested item.
If a supplier accepts or declines availability via the response form, the system will update accordingly and the customer will be informed.
Once a supplier has confirmed, group members can pay individually for their spot on the booking through Groopeze’s online booking system.
Final group size
Suppliers will receive an email notification with the final group numbers 3 weeks prior to the booking date.
If there is any further change to group numbers within 3 weeks, suppliers will be informed as soon as reasonably possible.
Payment timelines
Full payment for the group will be made by bank transfer in the week of the group’s arrival.
In some individual cases, payment may be made by credit card over the phone if pre-arranged with the supplier. This must be discussed with the Groopeze team in advance if required.
Insurance
All suppliers who accept group bookings through Groopeze are responsible for ensuring they have appropriate insurance in place to cover themselves and the customer(s) during the booking.
Reduced numbers and cancellations
Groopeze reserves the right to notify suppliers of reduced group numbers or to cancel any booked item before the booking date. All efforts will be made to inform the supplier as quickly as possible, once known.
Group behaviour
It is the responsibility of suppliers to enforce their own requirements around group behaviour. If you have particular requests to be passed on to the group before arrival to let us know so that we can update the website and itinerary content and customers have it in writing before arrival.
Security deposits
Suppliers are responsible for collecting and refunding any security deposit required for accommodation. Groopeze will not collect, process or refund these on behalf of suppliers.
Customer complaints
If we receive a complaint related to a supplier’s service, we will pass it on and liaise with the client.
Limitation of liability
As a booking agent, under Irish law, we have no responsibility for the actual provision of the Provisions or for the acts or omissions of the supplier(s) concerned or any of its employees, agents, suppliers or subcontractors.
Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the Provisions that we pass on to the customer in good faith.
We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:
- the act(s) and/or omission(s) of any person(s) affected or any member(s) of the customer’s party; or
- the act(s) and/or omission(s) of a third party not connected with the provision of the customer’s Provisions and which were unforeseeable or unavoidable; or
- Force Majeure
Please note we cannot accept responsibility for any services which do not form part of customer Provisions. This includes, for example, any additional services or facilities which the customer’s accommodation or any other supplier agrees to provide that we have not booked for the customer and any arrangements purchased whilst away.
In addition, regardless of any wording used by us on our website, in any of our quotes or elsewhere, we only promise to use all reasonable skill and care as set out above and we do not have any greater or different liability.
We cannot accept any liability for any damage, loss, expense or other sum(s) of any description. Additionally, we cannot accept liability for any business losses.
